Delivery Policy
Delivery Partner
Your order will usually be delivered by UPS but we may use another third party delivery company from time to time.
General info
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order or offer you a suitable alternative.
Delivery Location
Items offered on the website are available for delivery to addresses in the UAE but some zones are too remote which may delay your shipment getting to you. Contact info@howlandgrowl.com if your location is outside the delivery zones so we can arrange an alternative solution. International orders are quoted in advance to ensure most economical fee for you.
*** see grid below
Delivery Times
An estimated delivery time is mentioned at checkout after your order is placed. Delivery times are to be used as a guide and are subject to the acceptance and approval of your order.
Next Day Delivery: Orders placed (Mon-Fri) by 10 am can usually be delivered the next day or within 48 hours in Dubai but can take 2-3 working days as deliveries are scheduled (Monday to Friday).
Same Day Delivery: Please contact us if your order is urgent and we can help arrange same day delivery using a local courier.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. During sale or promotional periods delivery may take a little bit longer.
Tracking your items is possible via the tracking number provided by the courier and/or Howl & Growl in the shipment confirmation email. The courier may contact you to confirm the delivery address as per their usual protocol in the UAE.
International Shipping
We also accept orders from international customers but we have to quote separately before you place your order for shipping costs and delivery time. You may notice at checkout it will not list countries outside of UAE until we have quoted your shipping separately. Please contact info@howlandgrowl.com once we know your destination country and address we can work on the most economical quote for you.
Customer Collection:
You can pick up from our studio warehouse in Al Quoz. At checkout please select Pick Up/Collect. You will be contacted when it is ready (usually 2-4 hours-unless over a weekend) and the collection time frame is Monday to Friday 9am-5pm once you've been notified that it is ready.
*Personalised items: take longer then the prescribed delivery options at checkout.
E.g Pet ID Tags, personalised collars and leads.
Duties Tax
Please be aware that all goods are sent from the U.A.E, and in cases where the buyer of such goods and services are being shipped outside of the U.A.E, they are generally subject to local import duties, customs and taxes (VAT/GST) in the country of import.
All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and Howl & Growl is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the U.A.E.
Shipping Costs
Shipping costs are based on the weight of your order (e.g beds/furniture items have a small charge for outside of Dubai) and the emirate you live in. To find out how much your order will cost (please refer to guide below) and once you add the items you would like to purchase into your cart, and proceed to the checkout page the shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Occasionally we offer FREE shipping on all orders so please refer to the Announcement bar at the top of the website page to see if this offer is applicable at the time of your order.
Within Dubai:
Orders under 400 aed = 20 dhs shipping cost or 35 dhs Express
Orders over 400 aed = Free Delivery
Rest of UAE:
Bulky Pet Furniture, Cat Beds & Dog Beds = 80aed e.g Torre Cat Tower etc
Orders under 500 aed= 35 dhs
Orders over 500 aed = Free Delivery (small surchage will apply if pet furniture item in the order.)
Damage
If there is any damage to the packaging on delivery, contact us immediately at info@howlandgrowl.com
Remote area list that courier is unable to access:
|
SR.NO |
AREA NAME |
CITY |
|
1 |
Ajban |
Abu Dhabi |
|
2 |
Al Adla |
Abu Dhabi |
|
3 |
Al Dhafra Air Base |
Abu Dhabi |
|
4 |
Al Falah |
Abu Dhabi |
|
5 |
Al Fayah |
Abu Dhabi |
|
6 |
Al Hiliya |
Abu Dhabi |
|
7 |
AL Khatam |
Abu Dhabi |
|
8 |
Al Raha |
Abu Dhabi |
|
9 |
Al Rahba |
Abu Dhabi |
|
10 |
Al Reef |
Abu Dhabi |
|
11 |
Al Shalila |
Abu Dhabi |
|
12 |
Al Sowah Island |
Abu Dhabi |
|
13 |
Al Wathba |
Abu Dhabi |
|
14 |
Das Island |
Abu Dhabi |
|
15 |
Delma Island |
Abu Dhabi |
|
16 |
Emal |
Abu Dhabi |
|
17 |
Ghantoot |
Abu Dhabi |
|
18 |
Ghayathi |
Abu Dhabi |
|
19 |
Gwaifath |
Abu Dhabi |
|
20 |
Jabel Dhana |
Abu Dhabi |
|
21 |
Khalifa City B (KCB) |
Abu Dhabi |
|
22 |
LIWA |
Abu Dhabi |
|
23 |
Madianat Zayed (Badazayed) |
Abu Dhabi |
|
24 |
Madinat Zayed town (Western Region) |
Abu Dhabi |
|
25 |
Mafraq |
Abu Dhabi |
|
26 |
Mafraq Industrial Area |
Abu Dhabi |
|
27 |
Mahawi |
Abu Dhabi |
|
28 |
Mangroove Village |
Abu Dhabi |
|
29 |
Marfa |
Abu Dhabi |
|
30 |
Rahba |
Abu Dhabi |
|
31 |
Ruwais |
Abu Dhabi |
|
32 |
Samha |
Abu Dhabi |
|
33 |
Sas Al Nakhal |
Abu Dhabi |
|
34 |
Shalila |
Abu Dhabi |
|
35 |
Shamha City (Old Shama) |
Abu Dhabi |
|
36 |
Shamkha |
Abu Dhabi |
|
37 |
Shawamekh |
Abu Dhabi |
|
38 |
Sila |
Abu Dhabi |
|
39 |
Suwan |
Abu Dhabi |
|
SR.NO |
AREA NAME |
CITY |
|
40 |
Tariff |
Abu Dhabi |
|
41 |
Taweelah |
Abu Dhabi |
|
42 |
Zayed Military City Area |
Abu Dhabi |
|
43 |
Helaiw |
Ajman |
|
44 |
Abu Grayah |
Al Ain |
|
45 |
Abu Smara |
Al Ain |
|
46 |
Al Bahiya |
Al Ain |
|
47 |
Al Deherah |
Al Ain |
|
48 |
Al Faqaa |
Al Ain |
|
49 |
Al Fauaa |
Al Ain |
|
50 |
Al Hayar |
Al Ain |
|
51 |
Al Khatm |
Al Ain |
|
52 |
Al Malaqet |
Al Ain |
|
53 |
Al Wagan |
Al Ain |
|
54 |
Jabal Hafeet |
Al Ain |
|
55 |
Khatm Shakla |
Al Ain |
|
56 |
Mazyad |
Al Ain |
|
57 |
Nahel |
Al Ain |
|
58 |
New Al Ain Industrial City 1 |
Al Ain |
|
59 |
Sewaihan |
Al Ain |
|
60 |
Shawaib |
Al Ain |
|
61 |
South Yahar |
Al Ain |
|
62 |
Umm Ghaffa |
Al Ain |
|
63 |
Zakher |
Al Ain |
|
64 |
Al Aweer Residence Area |
Dubai |
|
65 |
Al Maha Resort |
Dubai |
|
66 |
Bab Al Shams |
Dubai |
|
67 |
Dubai Al Ain Road |
Dubai |
|
68 |
Hatta City |
Dubai |
|
69 |
Hatta Fort Hotel |
Dubai |
|
70 |
Lisali Area |
Dubai |
|
71 |
Madam |
Dubai |
|
72 |
World Islands |
Dubai |
|
73 |
9th Interchange Towards Dhaid |
Fujairah |
|
74 |
Affara |
Fujairah |
|
75 |
Al Hail, New Industrial Area |
Fujairah |
|
76 |
Al Munai |
Fujairah |
|
77 |
Al Waab |
Fujairah |
|
78 |
Asma |
Fujairah |
|
SR.NO |
AREA NAME |
CITY |
|
79 |
Bahayis |
Fujairah |
|
80 |
Dibba Cement |
Fujairah |
|
81 |
Dibba Wadi Abadila |
Fujairah |
|
82 |
Filli |
Fujairah |
|
83 |
Friday Market |
Fujairah |
|
84 |
Gob Dibba |
Fujairah |
|
85 |
Goona Dibba |
Fujairah |
|
86 |
Huwailath |
Fujairah |
|
87 |
Jeroof |
Fujairah |
|
88 |
Kadra |
Fujairah |
|
89 |
Madam |
Fujairah |
|
90 |
Mahafiz |
Fujairah |
|
91 |
Mezyad |
Fujairah |
|
92 |
Nassillah |
Fujairah |
|
93 |
Raffak |
Fujairah |
|
94 |
Safad |
Fujairah |
|
95 |
Wadi Halo |
Fujairah |
|
96 |
Wadi Koob |
Fujairah |
|
97 |
Wadi Shaem |
Fujairah |
|
98 |
Yahar Al Alla |
Fujairah |
|
99 |
Al Jeer |
Ras Al Khaima |
|
100 |
Banyan Tree Wadi |
Ras Al Khaima |
|
101 |
Chup Chup |
Ras Al Khaima |
|
102 |
Defance Camp |
Ras Al Khaima |
|
103 |
Filayya |
Ras Al Khaima |
|
104 |
Hub Hub |
Ras Al Khaima |
|
105 |
Steven Rock Area |
Ras Al Khaima |
|
106 |
Thoween |
Ras Al Khaima |
|
107 |
Thoween Hub Hub |
Ras Al Khaima |
|
108 |
Umm Urge |
Ras Al Khaima |
|
109 |
Wadi Sadar |
Ras Al Khaima |
|
110 |
Wam Dibba |
Ras Al Khaima |
|
111 |
7th Interchange (Scout Camp) |
Sharjah |
|
112 |
Badeea |
Sharjah |
|
113 |
Cement Factory |
Sharjah |
|
114 |
Umm Faneen |
Sharjah |
|
115 |
Biyatha |
Um Al Quqain |
|
116 |
Hamirya Shabia |
Um Al Quqain |
|
117 |
Kaber |
Um Al Quqain |
|
118 |
Rafa |
Um Al Quqain |