Delivery Partner

Your order will usually be delivered by Fetchr or Aramex but we may use another third party delivery company from time to time.

General info

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on the website are available for delivery to addresses in the UAE but some zones are too remote and we therefore have to provide an alternative delivery option. Contact info@howlandgrowl.com if your location is outside the delivery zones so we can arrange an alternative solution.

*** see grid below

Unless there are exceptional circumstances, we make every effort to fulfill your order within 24-48 hours.

Delivery Times

An estimated delivery time will be provided to you once your order is placed. Delivery times are to be used as a guide and are subject to the acceptance and approval of your order.

Orders placed by 12pm can usually be delivered the next day. (Sunday to Thursday)

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. 

Tracking your items is possible via the airway bill provided by the courier and/or Howl & Growl. The courier may contact you to confirm the delivery address as per their usual protocol in the UAE.

International Shipping

We also accept orders from international customers but we have to quote separately before you place your order for shipping costs and delivery time. You will notice at checkout it will not list countries outside of UAE until we have quoted your shipping separately. Please contact info@howlandgrowl.com once we know your destination country and address we can work on the most economical quote immediately.

Duties Tax

Please be aware that all goods are sent from the U.A.E, and in cases where the buyer of such goods and services are being shipped outside of the U.A.E, they are generally subject to local import duties, customs and taxes (VAT/GST) in the country of import.

All applicable customs fees, taxes and duties are the sole responsibility of you the customer, and Howl & Growl is not responsible, nor can offer any specific advice regarding customs duties and taxes. The title of ownership transfers to you following exportation from the U.A.E.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Orders under 500dhs = 20 dhs shipping cost
Orders over 500dhs = Free Delivery in Dubai only
Pet Furniture, Cat Beds & Dog Beds = 50-180 dhs (rest of UAE) 
** Torre Cat Towers, Covo Dog Lounge, Dog Beds  

Damage

If there is any damage to the packaging on delivery, contact us immediately at info@howlandgrowl.com

Remote area list that courier is unable to access:

SR.NO

AREA NAME

CITY

1

Ajban

Abu Dhabi

2

Al Adla

Abu Dhabi

3

Al Dhafra Air Base

Abu Dhabi

4

Al Falah

Abu Dhabi

5

Al Fayah

Abu Dhabi

6

Al Hiliya

Abu Dhabi

7

AL Khatam

Abu Dhabi

8

Al Raha

Abu Dhabi

9

Al Rahba

Abu Dhabi

10

Al Reef

Abu Dhabi

11

Al Shalila

Abu Dhabi

12

Al Sowah Island

Abu Dhabi

13

Al Wathba

Abu Dhabi

14

Das Island

Abu Dhabi

15

Delma Island

Abu Dhabi

16

Emal

Abu Dhabi

17

Ghantoot

Abu Dhabi

18

Ghayathi

Abu Dhabi

19

Gwaifath

Abu Dhabi

20

Jabel Dhana

Abu Dhabi

21

Khalifa City B (KCB)

Abu Dhabi

22

LIWA

Abu Dhabi

23

Madianat Zayed (Badazayed)

Abu Dhabi

24

Madinat Zayed town (Western Region)

Abu Dhabi

25

Mafraq

Abu Dhabi

26

Mafraq Industrial Area

Abu Dhabi

27

Mahawi

Abu Dhabi

28

Mangroove Village

Abu Dhabi

29

Marfa

Abu Dhabi

30

Rahba

Abu Dhabi

31

Ruwais

Abu Dhabi

32

Samha

Abu Dhabi

33

Sas Al Nakhal

Abu Dhabi

34

Shalila

Abu Dhabi

35

Shamha City (Old Shama)

Abu Dhabi

36

Shamkha

Abu Dhabi

37

Shawamekh

Abu Dhabi

38

Sila

Abu Dhabi

39

Suwan

Abu Dhabi

SR.NO

AREA NAME

CITY

40

Tariff

Abu Dhabi

41

Taweelah

Abu Dhabi

42

Zayed Military City Area

Abu Dhabi

43

Helaiw

Ajman

44

Abu Grayah

Al Ain

45

Abu Smara

Al Ain

46

Al Bahiya

Al Ain

47

Al Deherah

Al Ain

48

Al Faqaa

Al Ain

49

Al Fauaa

Al Ain

50

Al Hayar

Al Ain

51

Al Khatm

Al Ain

52

Al Malaqet

Al Ain

53

Al Wagan

Al Ain

54

Jabal Hafeet

Al Ain

55

Khatm Shakla

Al Ain

56

Mazyad

Al Ain

57

Nahel

Al Ain

58

New Al Ain Industrial City 1

Al Ain

59

Sewaihan

Al Ain

60

Shawaib

Al Ain

61

South Yahar

Al Ain

62

Umm Ghaffa

Al Ain

63

Zakher

Al Ain

64

Al Aweer Residence Area

Dubai

65

Al Maha Resort

Dubai

66

Bab Al Shams

Dubai

67

Dubai Al Ain Road

Dubai

68

Hatta City

Dubai

69

Hatta Fort Hotel

Dubai

70

Lisali Area

Dubai

71

Madam

Dubai

72

World Islands

Dubai

73

9th Interchange Towards Dhaid

Fujairah

74

Affara

Fujairah

75

Al Hail, New Industrial Area

Fujairah

76

Al Munai

Fujairah

77

Al Waab

Fujairah

78

Asma

Fujairah

SR.NO

AREA NAME

CITY

79

Bahayis

Fujairah

80

Dibba Cement

Fujairah

81

Dibba Wadi Abadila

Fujairah

82

Filli

Fujairah

83

Friday Market

Fujairah

84

Gob Dibba

Fujairah

85

Goona Dibba

Fujairah

86

Huwailath

Fujairah

87

Jeroof

Fujairah

88

Kadra

Fujairah

89

Madam

Fujairah

90

Mahafiz

Fujairah

91

Mezyad

Fujairah

92

Nassillah

Fujairah

93

Raffak

Fujairah

94

Safad

Fujairah

95

Wadi Halo

Fujairah

96

Wadi Koob

Fujairah

97

Wadi Shaem

Fujairah

98

Yahar Al Alla

Fujairah

99

Al Jeer

Ras Al Khaima

100

Banyan Tree Wadi

Ras Al Khaima

101

Chup Chup

Ras Al Khaima

102

Defance Camp

Ras Al Khaima

103

Filayya

Ras Al Khaima

104

Hub Hub

Ras Al Khaima

105

Steven Rock Area

Ras Al Khaima

106

Thoween

Ras Al Khaima

107

Thoween Hub Hub

Ras Al Khaima

108

Umm Urge

Ras Al Khaima

109

Wadi Sadar

Ras Al Khaima

110

Wam Dibba

Ras Al Khaima

111

7th Interchange (Scout Camp)

Sharjah

112

Badeea

Sharjah

113

Cement Factory

Sharjah

114

Umm Faneen

Sharjah

115

Biyatha

Um Al Quqain

116

Hamirya Shabia

Um Al Quqain

117

Kaber

Um Al Quqain

118

Rafa

Um Al Quqain